Xfinity Gateway internet light red Light — Meaning & Fixes

internet light red on Xfinity Gateway: The internet LED on the Xfinity Gateway is red, meaning the device has a local network but cannot reach the internet through Xfinity (Comcast)..

The internet LED on the Xfinity Gateway is red, meaning the device has a local network but cannot reach the internet through Xfinity (Comcast).

Most likely causes

• No internet signal from Xfinity (Comcast)
• The modem/gateway upstream is down
• A Xfinity (Comcast) outage or account issue
• The Xfinity Gateway is not logged into Xfinity (Comcast)

Try this first

1. Restart the Xfinity Gateway (unplug 30 seconds)
2. Verify the upstream modem/gateway is online
3. Check Xfinity (Comcast) outage status in the Xfinity app app
4. Log into the Xfinity Gateway admin page and confirm the WAN connection
5. Contact Xfinity (Comcast) support

Affects these models

• XB6
• XB7
• XB8

Still broken? Related problems

• Xfinity Gateway blinking orange Light — Meaning & Fixes
• Xfinity Gateway solid orange Light — Meaning & Fixes
• Xfinity Gateway blinking green Light — Meaning & Fixes
• Xfinity Gateway solid green Light — Meaning & Fixes
• Xfinity Gateway blinking red Light — Meaning & Fixes
• Xfinity Gateway solid red Light — Meaning & Fixes